We kindly request guests to arrive up to one hour before your treatment to allow sufficient time to complete our health questionnaire and relax in the thermal spa facilities. Late arrival may result in shortened treatment time.

HEALTH CONDITIONS

Kindly advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your spa reservation.

PREGNANCY

We have specially designed treatments for expectant women or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.

VALUABLES

BIOME by Corinthia London accepts no responsibility for loss of valuables and jewellery at any time on the spa premises. All valuables should be kept securely in the lockers provided.

LOST PROPERTY

All lost property found on the premises should be handed in at Biome by Corinthia London reception. Items will be stored for three months, if they are not collected within this time they will be donated to local charities. Liquids, under-garments and hair brushes are kept for 24 hours only.

HOMECARE

To continue your spa experience at home, most products used in our treatments are available at BIOME by Corinthia London reception.

SPA ACCESS

Access to BIOME by Corinthia London is exclusively reserved for guests with a 60-minute or longer treatment, a Day Spa Experience or a Spa Experience Pass reservation.

CANCELLATION POLICY

A 100% charge will be incurred for any treatment not cancelled at least 24 hours prior to your scheduled time. Late arrival will shorten your treatment time.

CHILDREN’S POLICY

The spa welcomes resident children every day during children’s swimming hours, in which they are permitted to use the swimming pool only. Access to the rest of the spa including the spa changing, heat experiences, thermal floor and gym are restricted to over 16s.

GIFT VOUCHERS

An ideal gift for someone special. Please contact the BIOME by Corinthia London reservations team for details.